Shipping Policy

Effective Date: July 4, 2026  —  Last Updated: July 4, 2026

At The Aurora Collection, every timepiece we sell represents significant value — financial, sentimental, and historical. Our shipping standards reflect that. We treat every shipment with the care and security it deserves.

1. Our Shipping Commitment

The Aurora Collection adheres to the most stringent industry standards for the shipment of high-value luxury timepieces. Every outbound shipment is:

• Fully insured for the declared value of the timepiece
• Professionally packaged using protective, discreet materials appropriate for high-value goods
• Shipped via reputable carriers with established track records for secure high-value deliveries
• Tracked end-to-end with real-time updates provided to the buyer
• Signature-required at point of delivery to ensure the package reaches the authorized recipient

We do not take shortcuts with shipping. The safety of your timepiece and the security of the transaction are our highest priorities from the moment of sale through to successful delivery.

2. How Shipping Works

Because every transaction at The Aurora Collection is handled personally, shipping arrangements are also made on an individual basis:

1. Purchase Agreement: Once the terms of your purchase have been agreed upon, our team will confirm the shipping destination and any specific delivery requirements you may have
2. Verification: We verify the delivery address and confirm that the recipient is authorized to accept high-value deliveries at that location
3. Carrier Selection: We select the appropriate carrier and service level based on the destination, value of the piece, and agreed timeline
4. Insurance: The shipment is insured for the full declared value of the timepiece
5. Dispatch: The package is shipped and you receive tracking information and carrier details
6. Delivery Confirmation: We confirm receipt with you after delivery and encourage you to inspect the package in the presence of the courier if possible

3. Insurance

All outbound shipments from The Aurora Collection are insured for the full declared value of the timepiece from the moment they leave our possession until they are delivered and signed for by the recipient.

We will provide you with proof of insurance upon request. In the event of a claim, we will work diligently with the carrier and insurer to ensure a full and fair resolution.

4. Packaging Standards

Our packaging is designed to protect and conceal the nature and value of the contents:

• Inner packaging: Each timepiece is individually wrapped in protective material and secured with watch box, papers, and accessories carefully protected and included
• Outer packaging: our boxes do not reveal the contents or value of the shipment
• Tamper-evident sealing: Packages are sealed with tamper-evident tape to allow detection of any unauthorized opening during transit
• Documentation: All required insurance and carrier documentation is properly prepared and included

5. Approved Carriers

We partner with reputable, established carriers known for their reliability and experience with high-value shipments, including:

• FedEx (Priority and Overnight services)
• UPS (Priority and Express services)
• Others

Carrier selection is made based on the specific requirements of each transaction, including destination, timeline, and security considerations. We will communicate your carrier and tracking details at the time of dispatch.

6. Domestic Shipping (United States)

For shipments within the contiguous United States:

• Standard processing time: 1-2 business days after confirmation and receipt of payment, subject to the specific terms agreed upon for each transaction
• Delivery timeline: Typically 1–3 business days for overnight or priority express services
• Shipping cost: Discussed and agreed upon as part of the individual purchase process. In most cases, shipping costs is included in the agreed price at our discretion
• P.O. Boxes: We do not ship high-value items to P.O. Boxes. A physical street address is required for all deliveries
• Alaska and Hawaii: Additional delivery time and cost may apply

7. International Shipping

We ship to select international destinations for qualified buyers. International shipping involves additional considerations:

• Eligibility: International shipments are assessed on a case-by-case basis. Not all countries or regions may be eligible for shipment due to carrier limitations, legal restrictions, or risk factors
• Processing time: International orders require additional preparation time for documentation and carrier coordination. Our prices DO NOT INCLUDE custom fees. Those are always paid by the buyer. Allow 5–10 business days from purchase agreement to dispatch
• Delivery timeline: International delivery times vary significantly by destination, typically ranging from 3 to 14 business days depending on the country, carrier, and customs processing time
• Insurance: All international shipments are insured for their full declared value. The declared value for customs purposes will reflect the actual transaction price of the timepiece
• Communication: For international shipments, we will communicate all details, costs, and logistics requirements directly with you as part of the purchase agreement process

8. Customs, Duties & Import Taxes

For international shipments, buyers are solely responsible for any customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are determined by the importing country's customs authority and are entirely outside The Aurora Collection's control.

We strongly recommend that international buyers:

• Research the customs and import duty regulations in their country prior to purchase
• Understand that import duties on luxury goods can be substantial in some jurisdictions
• Consult a customs broker or local tax advisor if uncertain about applicable fees
• Ensure that the importation of luxury timepieces is legally permitted in their country

We will not falsify customs declarations, undervalue shipments, or misrepresent the contents of any package for any reason. All customs documentation will accurately reflect the nature and declared value of the shipment.

9. Shipment Tracking

Upon dispatch of your timepiece, we will provide you with:

• The name of the carrier
• The tracking number
• A direct link to track your shipment in real time
• The expected delivery date or window

We encourage you to monitor your shipment actively and to be available to accept and sign for the delivery during the expected delivery window. If you anticipate being unavailable during the delivery window, please contact us or the carrier in advance to arrange an alternative delivery time or secure pickup location.

10. Signature Requirement

All shipments from The Aurora Collection require an adult signature upon delivery. This is a non-negotiable security measure that protects both the buyer and The Aurora Collection. We will not authorize deliveries without signature, and packages cannot be left unattended regardless of any carrier standing instructions otherwise on file at the delivery address.

If a delivery attempt fails due to the recipient's unavailability, the carrier will typically leave a notice and hold the package at a local facility. It is the buyer's responsibility to arrange redelivery or pickup within the carrier's hold window. Unclaimed packages will be returned to us.

11. Delays & Force Majeure

While we make every effort to fulfill shipments in a timely manner, we cannot be held responsible for delays caused by circumstances beyond our reasonable control, including:

• Carrier delays, strikes, or service disruptions
• Extreme weather events or natural disasters
• Customs holds or government-imposed delays
• Global events, pandemics, or supply chain disruptions
• Incorrect or incomplete delivery addresses provided by the buyer

In the event of a significant delay, we will notify you promptly and work with you to find the best available resolution.

12. Lost or Damaged Shipments

In the unlikely event that your shipment is lost or damaged in transit:

1. Notify us immediately at info@auroracollectionboutique.com or +1 (321) 576-3515
2. Do not discard any packaging materials; preserve all packaging and documentation for the insurance claim process
3. Photograph any damage to the package or its contents immediately upon discovery
4. We will initiate a claim with the carrier and insurer on your behalf
5. We will work to achieve a full and fair resolution, including replacement, repair, or refund as appropriate, subject to the terms of the insurance coverage

13. Return Shipping

If a return is authorized in accordance with our Return & Refund Policy, the following return shipping requirements apply:

• Return shipments must be authorized by The Aurora Collection in advance; do not ship a return without prior written confirmation
• All returns must be shipped using our approved shipping labels with full insurance coverage for the declared value of the timepiece
• Returns must include the original packaging, box, papers, accessories, and any items included with the original shipment
• Return shipping costs are the responsibility of the buyer unless the return is due to our error or a verified defect
• We will provide return shipping label and instructions after authorizing the return

14. Contact Us

For any shipping-related questions, concerns, or to discuss shipping requirements for your specific purchase, please contact us: