Return & Refund Policy

Effective Date: July 4, 2026  —  Last Updated: July 4, 2026

The Aurora Collection is committed to your complete satisfaction with every purchase. Because each transaction is handled personally and individually, our return and refund process is equally personal — tailored to the specific circumstances of each sale, communicated transparently, and resolved with integrity.

1. Policy Overview

The Aurora Collection operates on a direct, personalized sales model. Because no purchase is finalized without direct communication and explicit agreement between our team and the buyer, all sale terms — including return and refund eligibility — are discussed and agreed upon as part of the purchase process.

This policy establishes our general guidelines and principles. Specific return terms for individual transactions may be more or less restrictive depending on the nature of the piece, the circumstances of the sale, and what was agreed upon at the time of purchase.

2. Return Eligibility

All sales are FINAL. Some timepieces may be eligible for return if all of the following conditions are met:

• The return was discussed and provisionally agreed upon as part of the original purchase agreement
• The return request is initiated within the applicable return window (see Section 4)
• The timepiece is returned in the same condition as received (see Section 5)
• All original accessories, documentation, packaging, and included items are returned
• The return was not designated as a “Final Sale” at the time of purchase
• The return is not based on buyer's remorse related to normal wear, pre-disclosed condition issues, or features accurately described at the time of sale

3. Non-Returnable Items

The following are generally not eligible for return or refund:

• Customized or modified pieces: Timepieces that have been modified, engraved, sized, or altered after delivery at the buyer's request
• Damaged items: Timepieces that have been damaged, scratched, worn, or otherwise altered by the buyer after receipt
• Items without original accessories: Timepieces returned without the box, papers, links, straps, and other accessories that were included with the original sale
• Late returns: Items for which a return request was not initiated within the applicable return window
• Items purchased with pre-disclosed conditions: When a timepiece was sold with a specific condition issue disclosed in advance (e.g., a scratch, missing lug tube, dial patina), that disclosed condition is not grounds for a return

4. Return Window

While all sales are final, when applicable, the return window for eligible purchases is 3 calendar days from the date of confirmed delivery. This means:

• You must inspect the timepiece immediately upon receipt
• Any return request must be communicated to our team within 3 calendar days of confirmed delivery
• Returns initiated after this window may not be accepted, at our sole discretion

We encourage all buyers to inspect their purchase thoroughly upon delivery, including testing all functions, examining the case, crystal, dial, and bracelet under good lighting, and verifying all included accessories. Contact us immediately if anything is not as agreed.

For international shipments, please also account for any customs clearance delays that may affect the inspection timeline. Contact us if you anticipate such issues.

5. Condition Requirements for Returns

While all sales are final, when applicable, the timepiece must be returned in the exact same condition as received to be eligible for a return. This means:

• No additional wear, scratches, marks, or damage beyond what was present at delivery
• The watch must not have been worn on a regular basis (a brief inspection wear is acceptable)
• The watch must not have been polished, re-gassed, serviced, or otherwise altered after delivery
• The caseback must not have been opened after delivery
• All security seals or stickers, if present at delivery, must remain intact
• All included accessories (box, papers, spare links, extra straps, hangtags, manuals, warranty cards) must be returned in their original condition

We photograph every timepiece extensively before shipment, including detailed photos of the condition and all accessories. These photographs will be used as the baseline for assessing the returned item's condition.

6. How to Initiate a Return

1. Contact us immediately: Email info@auroracollectionboutique.com or call +1 (321) 576-3515 within the return window
2. Describe the reason: Provide a clear description of why you wish to return the timepiece and, if applicable, photograph any issue you have identified
3. Receive authorization: Do not ship the item until you have received written return authorization from our team. Unauthorized returns may be refused upon delivery
4. Receive shipping instructions: When approved, we will provide a QR code with a return shipping label to our Aurora Collection Boutique. All our shipping is done with priority overnight labels that are fully insured.
5. Package and ship: Package the timepiece in accordance with our instructions (see Section 6 of our Shipping Policy for packaging requirements)
6. Send tracking information: Provide us with a picture of your shipping receipt showing the tracking information
7. Await inspection: Once we receive the return, we will inspect it and notify you of the outcome within 5 business days

7. Inspection Process

Upon receiving a returned timepiece, our team will conduct a thorough inspection that includes:

• Physical inspection of the case, crystal, dial, hands, crown, pushers, and bracelet/strap
• Comparison with pre-shipment photographs to identify any condition changes
• Verification of all included accessories against the original sale documentation
• Movement functionality test
• Assessment of any claimed defect or issue

We will communicate the results of our inspection to you in writing within 5 business days of receiving the return. If the inspection reveals new damage, missing items, or a condition inconsistent with the pre-shipment condition, we will notify you and your return eligibility may be affected.

8. Refunds

If a return is approved following inspection:

• Refund method: Refunds are processed using the same payment method used for the original transaction, where possible. If an alternative refund method is required, it will be agreed upon in writing.
• Processing time: Refunds are typically initiated within 5–10 business days of return approval
• Restocking fee: Depending on the circumstances of the return and the specific terms agreed upon at the time of sale, a standard restocking or handling fee of 10% may apply
• Partial refunds: If a returned item shows signs of additional wear or minor damage that occurred after delivery, we may offer a partial refund reflecting the diminution in value, subject to negotiation in good faith
• Non-refundable costs: Original shipping, insurance, and any applicable transaction fees are not refundable unless the return is due to our error or a verified defect not disclosed at the time of sale

9. Exchanges

In some circumstances, we may be able to arrange an exchange for a different timepiece in our inventory rather than a cash refund. This is subject to availability, mutual agreement, and the applicable return conditions described in this Policy. Contact our team to discuss exchange options if applicable to your situation.

10. Shipping Costs for Returns

• Returns due to our error: If the timepiece was materially different from its description, had an undisclosed significant defect, or was the wrong item, we will cover return shipping costs in full
• All other returns: When approved, we will provide a QR code with a return shipping label to our Aurora Collection Boutique. All our shipping is done with priority overnight labels that are fully insured. The buyer is responsible for return shipping costs, including the cost of full insurance coverage for the declared value of the timepiece. These shipping costs plus the 10% restocking fee will be deducted from the refund amount to the customer if a refund is approved.

11. Fraudulent Returns

Return fraud is a serious concern in the luxury watch market. The Aurora Collection takes all reasonable steps to prevent and detect return fraud, including:

• Systematic serial number verification before and after shipment
• Detailed pre-shipment photography and documentation
• Authentication of the returned piece upon receipt

If we determine that a returned item is not the genuine piece we originally shipped, or if we identify any other form of return fraud, we reserve the right to refuse the return, retain the item, and report the matter to appropriate law enforcement authorities.

12. Contact Us

For all return and refund inquiries, please contact us directly. We are committed to resolving any issue quickly and fairly.